These terms govern your use of the XAINA website and apps and the cleaning services booked through them. By making a booking you agree to these terms.
Your account
You sign in with your phone number and a one time code sent over WhatsApp. Keep your details accurate and your account secure. You must be at least 18 years old to book.
Bookings and payments
All bookings are prepaid at the time of booking. The price, including VAT and materials, is always shown before you pay. Payments are processed by Stripe. For plans, the first visit is paid at signup and the same saved card is charged before each later visit.
Service scope
Each service follows the checklist shown when you book, which is saved with your booking. Tasks apply where the relevant area, appliance or item is present, accessible and safe to clean. Some work is never part of a XAINA clean, including construction residue, mould treatment, pest control, hazardous contamination, taking waste away and repairs. Where a home needs a scope assessment before it can be priced, we will tell you before confirming a booking.
Cancellations and rescheduling
Cancellations and moves follow thecancellation and rescheduling policy.
Plans
Plans visit at the interval you choose. The plan discount applies to the Signature base price only; additions are never discounted. You can cancel a plan at any time from your account.
Reviews and photos
Reviews and photos you upload must be truthful and lawful, and must not infringe anyone else's rights. You grant XAINA a licence to use them to operate and improve the service.
Liability
If something is not right with your clean, tell us promptly and we will make it right. To the extent permitted by law, XAINA's liability is limited to the amount you paid for the relevant booking. Nothing in these terms limits rights you have under applicable law.
Changes and contact
We may update these terms from time to time; the effective date at the top of this page shows the latest version. Questions? Raise a ticket from your account or emailinfo@xaina.ae.