XAINA Support
Need help with a booking? Raise a ticket and our team will follow up.
Raise a ticketHow can we help?
7 answers to the questions customers ask before they book.
Questions before you book
How is the price decided?
Your price depends on the service you select, your property size and any add-ons or bundles you choose. The full price is always shown before you confirm your booking.
How long will the visit take?
The duration is based on your home size and anything you add to the booking. The estimate is shown before payment and again on your confirmation.
Can I cancel or move my booking?
Yes. Cancel more than 12 hours before your visit for a full refund to your AED wallet, or between 12 and 2 hours before for a 50% refund. Within 2 hours of the visit the booking is non refundable. You can reschedule free of charge up to 2 hours before your visit.
Do I need an account to book?
You can start without an account. We will verify your mobile number during booking. Use the same number to view and manage your booking.
Who comes to my home?
A pair of trained and verified XAINA Cleaning Experts. Once assigned, you will see the details in your booking.
How do payments work?
You pay when you confirm your booking. The full total is shown before you pay. We accept card, Apple Pay and Google Pay.
What if I have an issue with my service?
Open the booking in Bookings and choose Report an issue.
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A cleaner home
starts here.
Choose your clean. We’ll take it from there.