This policy explains what personal information XAINA Services L.L.C. collects, how it is used and the choices you have. It applies to the XAINA website and apps.
Information we collect
- Account details: your name, phone number, email address and any profile details you choose to add.
- Addresses and home details: the properties you book services for, including unit details and the home size you provide.
- Bookings and support: your bookings, plans, reviews, tickets and messages to XAINA Support, including photos you upload.
- Payments: payment amounts, times and status. Card details are collected and processed by Stripe; XAINA does not store card numbers.
- Messages: one time login codes and booking notifications sent to you over WhatsApp.
- Usage data: how you use the website and apps, such as screens viewed and time spent, used to improve the service.
How we use it
We use your information to deliver the service: creating your account, quoting and scheduling bookings, taking payments, sending booking messages, providing support, keeping the platform secure and meeting our legal obligations. We do not sell your personal information.
Who we share it with
We share what is needed with the providers that help us run XAINA: Stripe for payments, WhatsApp (Meta) for messages, and our hosting and storage providers. Your booking details are shared with the XAINA Experts assigned to your visit so they can deliver the service. We may also disclose information where the law requires it.
Retention and security
We keep your information while your account is active and for as long as needed for legal and accounting purposes. We protect it with industry standard technical and organisational measures.
Your rights
You can access and correct your details from your account at any time. To request a copy of your data or the deletion of your account, raise a ticket from your account or emailinfo@xaina.ae.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows the latest version.